What can we do?
Finding ways for family and friends to provide help and support
by Mike Knight
Krystal Windley (right) can count on her daughter and friends to help her navigate her MS. Photo courtesy of Krystal Windley
Krystal Windley sat in her neurologistâs office in disbelief. It was July 2017, and Windley, a 35-year-old single mother living in Malden, Massachusetts, could barely open her right hand. Searing pain hit her when she did.
Windley was diagnosed with multiple sclerosis in 2010. Sheâd had flare-ups and other symptoms before. But this one was different.
This one was disabling.
This one scared her.
âJust to touch it was excruciating, like pins and needles times one thousand,â Windley says. âI couldnât put on a shirt by myself, I couldnât close my car door.â But, save for steroid injections that might reduce inflammation in her hand, there was little to be done except wait for the flare-up to pass.
âI kind of broke down crying,â says Windley, whose family lives four hours away. âThey were telling me I would be back to normal in six months,â she says.
âI thought to myself, âIâve got my daughter. There has to be something you can do, just do something to open my hand. At least let me use it.â And there was nothing.â
But Windley was right: She did have her 10-year-old daughter, Jaiden. âShe was in the doctorâs office with me,â Windley says. âShe knew that [news] was huge. She came and sat right next to me and held my hand and said, âItâs going to be OK. Iâll help you.ââ
And for a moment at least, that was all Windley really needed.
Even when itâs no more than calming reassurance, help and support are musts for those living with MS. But building a support network for the incurable, lifelong disease isnât always easy. The complexity of MS can make it frustratingly hard to explain, making it difficult for family, friends and others to understand, which makes it harder for them to know how they can help. Determining what kind of support youâll find valuable may not be any easier, and even asking others for help may feel awkward or uncomfortable. And some may be reluctant to help no matter what you do.
So how do you create a support network if you have MS? What can you do to encourage your family, friends and others to hop on your MS bandwagon? And where do youâor theyâstart when it comes to looking for more education and information along the way?
Winning the head game
The first step, says Lisa Kemppainen, 53, a Colorado-based psychotherapist, is learning to ignore the voices in your head. âTruthfully, most people know how to ask for help. They know the words,â Kempainnen says. âWhat they donât know is if their request will actually be heard. And that keeps many people from asking in the first place.
âLots of us have experienced as kids saying, âThis is what I need,â and having a parent say, âNo itâs notâ or somehow shutting us down,â she says. âAnd we carry that as adults.â Further compounding the problem is a âpull yourself up by your own bootstrapsâ mentality that may cause people to go it alone.
Diagnosed with MS herself in 1998, Kemppainen says people create horror stories that they use as shields against the scarier fears of the unknown and the vulnerability that fear creates. âWhat you find is that human beings resist, resist, resist because they have all these stories in their heads,â Kemppainen says. ââNo one is going to show up for me,â âI shouldnât have to ask for help,â and âIf I ask for help, Iâm weak.ââ And that can become just as disabling as the disease itself.
âThe risk is isolation because you just canât physically do what it takes to put yourself out in the world,â Kemppainen says. That isolation feeds on itself by straining your ability to connect emotionally with othersâwhich leads to more isolation. Yet when people do ask, they almost always discover that the fear was unfounded. âIf you take the risk, 9.9 times out of 10 it will be beneficial,â Kemppainen says.
Once youâve quieted those voices, Kemppainen recommends creating an inventory of what your needs really are. âIs it a person to listen to you for 10 minutes? Is it someone to sit with you while you cry? Is it someone to go to the grocery store for you or walk your dog?â
Mastering the approach can pay long-term dividends to both parties. âWhen [people] do this, they start to figure out that when you ask for what you need, you give other people permission to do the same thing,â she says. âIt doesnât have to go one way just because youâre the one with MS. Because healthy friends still have needs, right?â
Janet Werner (right), with her husband, Ernest, believes that itâs important to educate people about MS before theyâre comfortable enough to help. Photo courtesy of Janet Werner
Help your helpers help you
Now retired, 66-year-old Janet Werner spent her career teaching high school science in Long Island, New York. She was diagnosed with MS in 1986. Perhaps not surprisingly, Werner believes others might need to be educated about the disease and its effects before theyâre comfortable enough to help.
Werner points to a lesson she shared with a biology class before she disclosed having the disease. âWe did a whole program on MS symptoms without telling them that I had it,â she says. Some students were asked to stand on one leg with their eyes closed to mimic imbalance. Others held a 2-liter bottle of water in front of them while standing on one foot to compound the effect. Some held dark paper over their eyes to replicate impaired vision. âThey were all laughing, and we had a good time with it,â Werner says. âAnd I said, âYou all felt what a symptom of MS is like.ââ
Once she disclosed her MS, her students were tireless supporters, as were teachers and staff. After explaining to the school principal that her classroom was very hot and how that affected her symptoms, she asked for an air conditioner. âI had it in the next day.â
That type of experiential education, Werner says, can also help those who are skeptical about the disease and its effects come around. âWhen people see what kind of lifestyle you do have, what your needs are and how you handle it,â she says, âThey go, âOK, now I understand.â So instead of just telling somebody, they have to see it.â
Windley says sheâs even taught her friends about MS while she educated herself. âBecause of my flare-up I had to change medications,â she says. âI was given an encyclopedia of a pamphlet to read through about the medications and it was kind of overwhelming.â
Windley shared her dilemma with a friend, who then brought her boyfriend over to Windleyâs to decipher the dense language. âWe read through all of the materials, and we each made a little speech about which one was best or about the pros and cons about each of them,â Windley says. âIâm down to two options right now just because they took the time to do that.â
Autumn Scott (center), a mother of two living with MS, helps empower others with MS by leading a self-help group and sharing MS resources. Photo courtesy of Autumn Scott
Plenty of help to go around
A school librarian from Memphis, Tennessee, 39-year-old Autumn Scott was diagnosed with MS in late 2013. Married and the mother of two sons, Scott is also a self-help group leader for the Society in her area. Scott says there are âampleâ resources for the diverse community of those with MS and those who want to help. Online and in-person programs, services and information that explain the disease, its symptoms and how they affect people with MS are available from the Society and Can Do MS, a Colorado-based national not-for-profit organization.
Both sites feature âResourcesâ sections. The Societyâs website also offers âA Guide for Caregivers,â a downloadable brochure featuring caregiving activities. It also includes suggestions for solicitingâand receivingâsupport. âSomeone You Know Has MSâ is a brochure meant to help children understand MS and simple ways they can help. Can Doâs website features in-person events and monthly live and pre-recorded webinars, including âTogether in MS: Supporting Family and Friends of People with MS,â to help those with MS and their supporters âidentify the skills, strategies and tools needed to live fully with MS together.â
People also can contact a Society MS Navigator at 1-800-344-4867 or ContactUsNMSS@nmss.org.
No goes, no shows and moving on
Not everyone you ask for help will react as you expected or hoped. For Windley, that included her daughterâs father. âHe wasnât super supportive,â Windley says. âOne of the first things he said was, âHow do you know I want to be around to deal with this [MS]?ââ
Kemppainen says thatâs not uncommon. âSome people are uncomfortable around people who are sick, and theyâre uncomfortable around somebody whoâs sick for no rhyme or reason,â Kemppainen says. And people often donât know how to talk about things that make them uncomfortable, so âthey just avoid.â
Lisa Kemppainen, with her son Issac, encourages people to be direct about asking for help and to always prepare for a Plan B or alternate supporters.
Kemppainen says itâs important to be prepared for that possibility by including it in your âstoryââor expectationsâand by âfront-loadingâ your request for help by noting that itâs OK to say no for any reason. That can give others the space they need to talk about it honestly with you, which can be valuable in and of itself. Then be sure to have a Plan B of alternative tasks or supporters.
That approach worked for Windley. âIâm an independent person and I donât like asking people for help,â she says. âBut this year taught me that I canât be like that anymore.â During her recent flare-up, Windley made a trip to the hospital emergency room and asked her daughterâs godfather for help.
âI didnât know it would be a long stay,â she says.
âHe picked [Jaiden] up from me [at the hospital] and took her to his work where he needed to work a bit and back to my home.â The two waited there until Windley was discharged and joined them.
âSo he stepped into that, he came and got her [from the hospital] and he checked in on me and he took her home for me,â Windley says. âI would say, âDonât worry if you canât, I understand,â and of course he dismissed whatever I was saying and said, âThatâs what Iâm here for.ââ
Mike Knight is freelance writer in Indianapolis, Indiana. He was diagnosed with MS in 2013.
To contact an MS Navigator, email ContactUsNMSS@nmss.org.
Learn more about navigating relationships while living with MS.
Tags: Spring 2018